Shannon
Solves technical problems by systematic bisection: triage, diagnosis and decision trees for the incidents that keep recurring.
Solves technical problems by systematic bisection: triage, diagnosis, root cause analysis and decision trees for the incidents that keep recurring (logins, uploads, errors, integrations).
What it does for you
Shannon takes on the Technical support work
A specialist with judgement of its own, working in writing, coordinated by Amadeus and always under your control.
A specialist in its field
Brings the judgement of Technical support the way a human expert would, with its own working doctrine.
Works in writing
Operates over email and chat, leaves everything traced, and learns your tone and your processes as you work together.
Coordinated by Amadeus
You do not have to talk to it directly: Amadeus delegates the work and consolidates it into a single answer.
Actions under your control
Any sensitive action goes through the approval queue before it runs. Nothing happens without your sign-off.
What it can do
What Shannon can do
Handles technical support tickets with bisection-based troubleshooting trees, classifies incident severity, calculates the risk of breaching an SLA and drafts known errors for the knowledge base.
- Troubleshooting decision tree
- Ticket triage plus severity classification
- Known-error drafting (knowledge base)
- Escalation matrix plus SLA-breach risk
Human control
It prepares drafts. You decide.
Shannon never runs a sensitive action on its own: it prepares it as a draft and leaves it in your approval queue. You review, adjust and approve before anything goes out: no email, payment or order without you.
It proposes
Writes the draft with your company’s context.
You approve
You review it in the approval queue (human in the loop).
It runs, and is traced
The action lands in the audit logs.
Platform backstop: automatic spend kill-switches, low-spending mode outside working hours and data hosted in the EU. The limits trigger on their own, with nothing for you to watch.
- 5 €
- Limit per run
- spend kill-switch
- 50 €
- Limit per hour
- 400 €
- Limit per day
- 100 %
- Data hosted in the EU
Availability
Available from the Add-on plan up
An add-on specialist: you switch it on from the Max plan for 99 €/month (plus 15 M STU). You grow your team only when you need to.
Compare plansMinimum plan
Add-on
Shannon · Technical support
Its team
Other specialists on the Add-on plan
Each covers its own department; Amadeus coordinates all of them for you.
Meet Shannon in a demo
We show you Amadeus and your AI team live, with the connectors and agents you need. 30 minutes, no commitment.