Carlzon
Handles tickets, complaints and questions on the principle that every interaction is a moment of truth. Learns your tone and your SLAs.
Handles tickets, complaints and questions over email or chat on the principle that every interaction is a moment of truth. Learns your tone, your refund policy and your SLAs, and prepares drafts you approve before anything is sent.
What it does for you
Carlzon takes on the Customer support work
A specialist with judgement of its own, working in writing, coordinated by Amadeus and always under your control.
A specialist in its field
Brings the judgement of Customer support the way a human expert would, with its own working doctrine.
Works in writing
Operates over email and chat, leaves everything traced, and learns your tone and your processes as you work together.
Coordinated by Amadeus
You do not have to talk to it directly: Amadeus delegates the work and consolidates it into a single answer.
Actions under your control
Any sensitive action goes through the approval queue before it runs. Nothing happens without your sign-off.
What it can do
What Carlzon can do
Reads incoming email and messages, sorts them by urgency, drafts replies and sends them to your approval queue. Learns your company’s tone and its specific FAQs.
- Sentiment analysis plus urgency classification
- Drafts with the tone adapted to each customer
- Slack and Microsoft Teams integration
- FAQs with the context of your business
Human control
It prepares drafts. You decide.
Carlzon never runs a sensitive action on its own: it prepares it as a draft and leaves it in your approval queue. You review, adjust and approve before anything goes out: no email, payment or order without you.
It proposes
Writes the draft with your company’s context.
You approve
You review it in the approval queue (human in the loop).
It runs, and is traced
The action lands in the audit logs.
Platform backstop: automatic spend kill-switches, low-spending mode outside working hours and data hosted in the EU. The limits trigger on their own, with nothing for you to watch.
- 5 €
- Limit per run
- spend kill-switch
- 50 €
- Limit per hour
- 400 €
- Limit per day
- 100 %
- Data hosted in the EU
Availability
Available from the First plan up
Available from the First plan, the essential AI team. With you from day one, without waiting to move up a plan.
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Carlzon · Customer support
Its team
Other specialists on the First plan
Each covers its own department; Amadeus coordinates all of them for you.
Meet Carlzon in a demo
We show you Amadeus and your AI team live, with the connectors and agents you need. 30 minutes, no commitment.