Technical support Your pick
Shannon
Solves technical problems by systematic bisection: triage, diagnosis, root cause analysis and decision trees for the incidents that keep recurring (logins, uploads, errors, integrations).
What Shannon can do.
Named after Claude Shannon, information theory
- Troubleshooting decision tree
- Ticket triage plus severity classification
- Known-error drafting (knowledge base)
- Escalation matrix plus SLA-breach risk
It prepares drafts. You decide.
Shannon never runs a sensitive action on its own: it leaves it ready in your approval queue. You review, adjust and approve before anything goes out.
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01
It proposes
Writes the draft with your company’s context.
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02
You approve
You review it in the approval queue and approve it, edit it or discard it.
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03
It runs and is on the record
The action runs and is noted in the audit log.
You pick it
One of the 15 departmental agents you pick from: First picks 5, Pro picks 10 and Max has them all. You can change your picks during the first 14 days; after that you can only add agents if you move up a plan.
