1. The request
Ask the way you would ask a colleague.
You write what you need. There are no templates and you do not have to pick who gets it.
- In your own words, even when the request is long or touches several areas.
- Amadeus talks to whoever runs the company. Each person in a department talks to the agent for their area.
- Every agent works with your company’s identity: your tone, your vocabulary and your processes, in writing.