Frequently asked questions.
What people ask us most, by topic. If something is missing, write to us and a person will answer.
What Shara is and how it works.
How it differs from an AI chat and what you need to get started.
What is Shara?
A team of AI agents, one per department. You talk to Amadeus, the director, and he splits the work between the specialists needed: finance, sales, marketing, people, legal and more. He gives you a single answer. How it works
How is it different from a generic AI assistant?
A generic assistant is a single chat that does not know your company. Shara is a team of specialists that learn how you work, with spending caps that cut off on their own, a record of everything they do and connectors to your tools. And anything with consequences waits for your sign-off.
Does it do things without my knowing?
No. Sending, paying and publishing always wait for your approval, or for that of the draft you already approved, and every decision is written in the record. If nobody decides in time, it does not go out.
Do I need a technical team?
No. You connect your tools with your permission and start asking. In the pilot we set it up with you.
Which tools does it work with?
With 19 connectors: email, calendar, chat, documents, CRM and invoicing. The universal ones come with every plan and HubSpot and Pipedrive come from Pro. You can see them by category on the Integrations page. See the integrations
Which languages does it work in?
The app is in Spanish and English, and each person picks theirs in their settings.
Where your data is and who signs off.
Security, GDPR and what happens if you leave.
Where is my data?
The product database and the models are in the EU. Transactional email, Cloudflare and payments are outside it, under standard contractual clauses; the list of subprocessors is published. Each company’s data is kept apart from the others’. See security
Do you train models on my data?
No. Your data is used to provide the service and for nothing else, and it is not shared.
Is it GDPR compliant?
There is a published data processing agreement (DPA), rights of access and erasure, and the list of sub-processors. We do not hold certifications such as ISO 27001 or SOC 2, and we say so on the security page. Read the data processing agreement
Who can approve what the agents propose?
Each person has a role and the role decides what they can approve. Whoever runs the company has the last word; someone who only views approves nothing. A bot cannot approve.
What happens if an agent runs away?
There is a spending cap per run, per hour and per day. If one is reached, Shara stops the run and tells the administrator.
Can I take my data with me?
Yes. You export a .zip yourself, with one NDJSON file per table, from Settings (the owner or an admin, once every 24 h); if you need CSV, we prepare it for you.
What it costs and how it is measured.
STU, the overage rate, lock-in and Concerto Local.
How much does it cost?
From €129 a month per company, depending on the team you choose. The price is per company, not per user, and it is final: VAT is included. Compare the plans
What is an STU?
The unit we use to measure the agents’ work (Shara Token Units). A short task uses few and a long one, with many documents, uses more. Each plan includes a monthly allowance: First 50 M STU/month, Pro 140 M STU/month, Max 280 M STU/month.
What if I go over my allowance?
If you go over, the service carries on and you pay the overage at €5 per million STU. From 130% of your allowance it switches to saving mode, and at 200% it pauses until the next period. And spending caps stop a single run from running away.
Is there a lock-in?
Paying month to month, none. With the six-month or annual plan you commit for that period, and you have fourteen days to change your mind.
Can I run Shara on my own server?
Yes, with Concerto Local. The Concerto model runs on your server and that work never leaves your network. It includes a cloud allowance that you switch on or off yourself. See Concerto Local
And if I want to leave?
You export a .zip yourself, with one NDJSON file per table, from Settings (the owner or an admin, once every 24 h); if you need CSV, we prepare it for you. When the contract ends we delete it, except what the law requires us to keep.
How you get in today.
What is expected of you, how long it lasts and what happens if you stop.
What is the pilot?
A closed beta for 10 to 15 companies. Before opening Shara to the public we want to see it working in companies other than ours, with you by our side. See the pilot
How long does it last?
Direct support for 6 to 8 weeks.
How much does the pilot cost?
The terms are agreed case by case before starting and put in writing. There is no lock-in and no penalty for leaving.
What do you ask of me?
Half an hour a week from someone at your company, real work you do by hand today and that you tell us what fails.
How do I get in?
You ask for a seat with a short form and we call you in order of request, with no date promised. On the call we see whether it fits and tell you yes or no, with the reason.
And if we stop?
It is switched off and you take everything with you: you export a .zip with one NDJSON file per table from Settings (CSV, we prepare for you). No retention call and no paperwork.
Any questions left?
Right now you get in by asking for a seat: 10 to 15 companies, in order of request. We agree the terms with you.