Customer support Your pick
Wanamaker
Handles tickets, complaints and questions over email or chat on one rule: every contact with a customer counts. Learns your tone, your refund policy and your SLAs, and prepares drafts you approve before anything is sent.
What Wanamaker can do.
Named after John Wanamaker (1838-1922), retail pioneer: fixed prices and a money-back guarantee
- Sentiment analysis plus urgency classification
- Drafts with the tone adapted to each customer
- Slack and Microsoft Teams integration
- FAQs with the context of your business
It prepares drafts. You decide.
Wanamaker never runs a sensitive action on its own: it leaves it ready in your approval queue. You review, adjust and approve before anything goes out.
-
01
It proposes
Writes the draft with your company’s context.
-
02
You approve
You review it in the approval queue and approve it, edit it or discard it.
-
03
It runs and is on the record
The action runs and is noted in the audit log.
You pick it
One of the 15 departmental agents you pick from: First picks 5, Pro picks 10 and Max has them all. You can change your picks during the first 14 days; after that you can only add agents if you move up a plan.
